FAQ

Etiquette Handbags & Wallets recommends the boutique shopping experience and sensation offered by our National Retailers around Australia where they have the latest designs and colours of the season. For our growing international customers, we can now provide you an opportunity to purchase. Welcome to the Etiquette Handbags & Wallets online store..........

HOW DO I ORDER FROM THE ETIQUETTE WEBSITE?

Help-who do I contact? help@etiquettehandbags.com.au

I have a question about a bag - who do I email? onlineorders@etiquettehandbags.com.au

To purchase a product on our site, select from HANDBAGS, WALLETS or SALE items. Simply click on the item you wish to buy, select the quantity and click 'ADD TO CART'. Etiquette provides free shipping on all Australian orders. For all Worldwide orders, the price of shipping will be calculated once you nominate your delivery address. If you would like to continue shopping and select another item, you may freely return to the HANDBAGS, WALLETS OR SALE pages and continue shopping. You may add an item at anytime, update quantities, or remove and item by clicking 'view'  or 'edit your cart'. This will take you to a summary page of your shopping cart. Here you can also receive an estimate on shipping costs to your destination, if you are an international customer (only for non Australian residents).

Once you are happy with your order click the ‘CHECKOUT’ button and you will proceed to setting up your account details, through to confirming your order — it’s as simple as that. Please note you will need your credit card details handy, including the delivery address to finalise your online shopping experience. When we receive your order we will send you a confirmation email with your order number and order details attached. Please make sure all details in the address field are correctly filled in-most importantly including email, telephone and delivery address. If by the unlucky chance you provide an incorrect email address at least we will have your phone number to contact you!

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can change your order whilst you are still browsing and shopping, simply remove it from “Your Cart”. However, once your order has been finalised by pressing the “Pay for Order” button, it's not possible for you to change or cancel it prior to dispatch. The order will be sent to you and then if required you could return it to us. Refer to our Returns Policy for procedure details. Etiquette Handbags & Wallets will always try to ensure that our customers are happy. If you have any problem with your order, please contact us and we'll do our best to make everything right.

DELIVERY

All Australian orders include free delivery to your address, and International orders will attract a freight service charge to your destination. Please refer to our Shipping & Delivery page for further information.

HOW DO I KNOW WHAT SIZE THE BAG OR WALLET IS?

Please refer to the size measurement indication for each style on the item page. Please read size details correctly.

IF I PURCHASE A PRODUCT FOR A GIFT, HOW IS IT PACKAGED?

All products are wrapped with tissue and placed inside an Etiquette Handbag & Wallet gift box carton and then sent. Your gift will arrive looking impressive, which takes away the worry of having to wrap it yourself. We do provide a special instruction box that you can fill in the gift details prior to checkout and we will send a stylish complimentary card to the receiver from you, so sit back and relax and let us do the work.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE TO PURCHASE ONLINE?

Unfortunately popular items do tend to sell out quickly online, so if you’ve seen something you must have, be sure to snap it up. However, if the item you are after is sold out, and you are a customer from Australia, please contact Etiquette on 03 9528 1221 and we can refer you to one of our Etiquette retailers in your local area who is sure to have a tempting array on display and available for you to purchase.

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, if you make a mistake, or need to contact us “In case of emergency “ please email us at help@etiquettehandbags.com.au

WHAT IS THE PAYMENT CURRENCY?

All prices are quoted in Australian dollars and payable in Australian dollars and are inclusive of 10% GST (goods and sales tax) on all Australian orders.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Visa, MasterCard and AMEX. Your card will be debited at the time of you pressing the “Pay for Order” button. Please note the transaction will appear on your statement as “Etiquette Handbags & Wallets”.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

Your security while shopping online with Etiquette Handbags & Wallets is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. Please refer to our Privacy Policy for further information.